DEPOSITS, PAYMENTS & CANCELLATIONS
A Debit or Credit Card number is required to guarantee your reservation. Because we are a small business and rely mostly on forward bookings, last minute cancellations can have a significant impact on us. If a cancellation occurs within 7 days of arrival a 1 night charge will be taken from the card you booked with.
Failing to show without cancelling will render you liable for the total amount of your booking and this will be taken from the card on which you booked with. We strongly advise that you have travel insurance to cover you if you need to cancel.
HOW TO PAY YOUR DEPOSIT AND BALANCE
We are happy to accept Debit Cards, Credit Cards and cash.
Online booking, and secure online payment of the deposit is available by clicking on our BOOK NOW button on the website.
If you prefer to phone us, please do so on 01749 880635 or alternatively e-mail us at email@example.com
If you call us to make a reservation, we will take your card details over the phone to secure your booking.
MINIMUM STAY & YOUNG PEOPLE
We do operate a two night minimum stay from Easter through until the end of October. We are an adult only B&B and do not accept children.
CHECK IN AND DEPARTURE TIMES
Check in is between 4.00 & 7.00 p.m. Please contact us if you find that you do have to arrive before 4.00 or after after 7.00 p.m. We regret that we are unable to accommodate any check-in’s after 10:30 p.m.
We ask that guests vacate their rooms by 10.30a.m. on their day of departure.
We are happy to accept well behaved house trained guest dogs. There is no charge for guests dogs to stay if you book directly with us. Any bookings through third party online agencies will incur a fee for dogs to stay. Please read our guest dog policy
We have dedicated spaces for guest cars on our property. We also have a facility for charging EV’s. Please let us know in advance if you would like to use our charger for your EV. There is no cost for charging at this time.
The Old Stables B&B is a non-smoking establishment both inside and outside the house.
We are not licensed to sell or serve alcohol or purchase alcohol on your behalf, but you are welcome to bring your own – we provide corkscrews, bottle openers and glasses in all rooms, as well as a silent mini-fridge to keep items cold.
Please report any damage or breakages to us as soon as possible. We don’t normally charge for minor breakages, however any damage or staining to bed linen, carpets, furniture, soft furnishings, bathroom sinks, showers, bathtubs may be liable to a cleaning and/or repair charge. If damage and/or breakages cost in excess of £50 to rectify we may send you an invoice for payment.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would make every attempt to offer you alternative accommodation, however if this was not possible or unacceptable to you then we would refund all monies paid by you. Our liability would not extend beyond this refund.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.